After last year’s recertification audit, PSHS-CALABARZONRC was visited by SOCOTEC Certification Philippines, Inc. (SCPI) on November 29, 2022, for a surveillance audit. Surveillance audits aim to maintain confidence that the certified management system continues to fulfill requirements between recertification audits. To keep the ISO 9001:2015 or Quality Management System certification, the organization must be proven compliant with the standards as evidenced by the three Ps. Just like the biannual internal quality audits, the external auditors check compliance on the manpower or people competence, process flow and implementation, and documentation (paper).

On the day of the surveillance audit, the certifying body was represented by the Lead Auditor Ms. Fatima Mercurio and the Support Auditor Mr. Michael Jordel Matundan. An audit plan was communicated to the Quality Management System Office before the team’s visit to allow the concerned units to prepare. As always, the Top Management composed of Dr. Jose M. Andaya (Campus Director), Miss Ma. Theresa P. Pagulayan (FAD Chief), Miss Mabelle V. Furto (CID Chief) who was joined by the previous school year’s Chief Mr. Joni M. Albarico, and Mr. Jorge M. Job (SSD Chief), together with Mr. Reynier A. Olivares (Quality Management Representative), was audited on the Context of the Organization and the conducted 2022 Management Review. Other members of the QMSO, Ms. Quennie Marice D. Maglasang (Document Controller) and Mr. Dexter Vile J. Laurden (Lead IQA), were also audited based on their functions. Included in the offices audited were the Curriculum and Instruction Division, Registrar’s Office, Guidance and Counselling Unit, General Services Management Unit, and Information Technology Unit.

The whole-day audit started with an Opening Meeting and ended with a Closing Meeting where the auditors identified and explained the findings. PSHS-CALABARZONRC was immediately recommended for continued certification as 0 Major and 0 Minor Non-conformities were found. Five Positive Findings were observed, four Opportunities for Improvements were raised, and four Observations were reported.

The Campus Director expressed his appreciation for all the members of the organization for their efforts to provide quality service to clients and his support for the continual improvement of the Quality Management System.